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KMID : 0904520170460010061
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Health and Medical Sociology
2017 Volume.46 No. 1 p.61 ~ p.83
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Burnout as a Mediator in the Relationship between Emotional Labor and Depressive Symptom in Clinical Nurses
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Back Chi-Yun
Hyun Dae-Sung
Jeung Da-Yee
Chang Sei-Jin
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Abstract
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The purpose of this study was to elucidate the association between emotional labor and depressive symptom, and to find out the mediating role of burnout in the relationship between emotional labor and depressive symptom in Korean clinical nurses. We conducted a multiple regression analyses to determine the relationships between emotional labor, burnout and depressive symptom in a sample of 606 nurses from six Korean hospitals. The results show that five sub-scales of emotional labor was positively correlated with burnout and depressive symptom, and burnout partially mediates the relations of ‘emotional damage and hurt’, ‘organizational surveillance and monitoring’ to depressive symptom. Burnout did not have a significant mediating effect on the relationship of ‘emotional demands and regulations’, ‘overload and conflicts during customer service’ and ‘lack of a supportive and protective system in the organization’ to depressive symptom. This result indicates that it is required to develop the strategies that target both burnout and emotional labor, given that burnout partially mediated the effects of emotional labor on depressive symptom, and emotional labor was directly associated with depressive symptom, to reduce nurses’ depressive symptom.
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KEYWORD
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Emotional labor, Burnout, Depressive symptom, Clinical nurses
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